Image by Midjourney to prompt: Upgrading our mental operating system.
In our pockets we all carry a device that has upgraded its mind 16 (Android OS) or 18 times (Apple iOS) in the past 18 years.
These same mobile devices contain applications from Open AI, or Google, or Anthropic, or xAI or some other frontier models which are improving themselves constantly and doubling their capability every few months.
How many times have we upgraded our own mental operating systems in the past 18 years?
If the future does not fit in the containers of the past then it also does not fit in the mindsets of the past.
Successful people and successful companies rarely get defeated by others.
Rather, they sometimes defeat themselves because they fail to change their frameworks, worldviews, mindsets and approaches as the world changes around them.
Their strategies go stale.
A definition of strategy is “future competitive advantage”.
Thus any company or leader working to a strategy that is more than five years old should revisit the assumptions they made years ago about the future. In a world of AI, Generational Ruptures, New Globalization and technology has empowered consumers and customers with “God-Like Power”, many firms may may be operating on an irrelevant picture of the future.
The future does not bend to us. We have to bend to the future.
We have to upgrade ourselves to remain relevant and not just be up to date but up to tomorrow.
As someone who began his career building the case for cable television four decades ago when the US had just 3 networks, to launching the first digital services over 25 years ago, to now advising Boards on AI and the Future of Work, I have come to learn the importance of constant upgrading to remain relevant.
My first book, Restoring the Soul of Business: Staying Human in an Age of Data continues to sell well nearly six years after publication because the content was written to be evergreen but also because it was prescient about the issues we face today with most people believing the subtitle reads “Staying Human in an Age of AI”.
One of the three most popular chapters in the book along with “ The Turd on the Table” and “ Change Sucks”, is “Upgrade Your Mental Operating System”.
In “Upgrade Your Mental Operating System” I share everything I have learned over decades of practice and observation on how each of us and our companies can remain relevant.
Today the entire chapter is accessible and downloadable for free :
The 3 step process to upgrading one’s mental operating system is:
Spend an hour a day learning : If we do not invest time for learning we will become irrelevant. No if’s or but’s about it. The future belongs to leaders who are always learning vs those who are believe they are all knowing.
Build a case for the opposite of what we believe is true: New technologies are challenging some assumptions of the past such as scale is a benefit. In an AI age scale may matter less in an increasing number of categories. Another reason to build a case for the opposite case is to compensate for our tendency to surround ourselves with people who agree with us or to look for confirming data. To exercise our minds and identify our vulnerabilities we should attack our own thinking once in a while.
Focus time on making versus managing : We need to build, sell, create, mentor and guide a majority of the time we are at work versus checking in, monitoring, measuring and attending meetings. Increasingly, building knowledge bases, processing and data collection, manipulating of charts, summarizing and laying out options, are all going to be done by machines. The key is to build our HI where HI is not just Human Intelligence but also Human Insight, Human Interaction, Human Inventiveness, Human Imagination, Human Intuition and Human Inspiration.
If I were to update this chapter six years later, I would add a section on Remaining Relevant in an AI age by incorporating the piece which is linked to below:
It details :
a) How we should embrace, adapt and complement AI.
b) The Six key skills of Cognition, Curiosity, Creativity, Collaboration, Convincing and Communication we need to hone.
c) The importance of developing a sense of self, a singular voice and a personal taste.
Here is the piece :
The future is bright.
All we have to do is upgrade ourselves to continue to thrive.
Humanity, Meaning and Work in an Agentic Age.
Mid Journey response to the prompt..humanity, meaning and work in an agentic age.
From the WSJ
“AI is now a topic of conversation at every meeting of McKinsey’s board, said Bob Sternfels, the firm’s global managing partner. The technology is changing the ways McKinsey works with clients, how it hires and even what projects it takes on.
And McKinsey is rapidly deploying thousands of AI agents. Those bots now assist consultants in building PowerPoint decks, taking notes and summing up interviews and research documents for clients. The most-used bot is one that helps employees write in a classic “McKinsey tone of voice”—language the firm describes as sharp, concise and clear. Another popular agent checks the logic of a consultant’s arguments, verifying the flow of reasoning makes sense.
Sternfels said he sees a day in the not-too-distant future when McKinsey has one AI agent for every human it employs.
“We’re going to continue to hire, but we’re also going to continue to build agents,” he said.
Already, the shape of the company is shifting. The firm has reduced its head count from about 45,000 people in 2023 to 40,000 through layoffs and attrition, in part to correct for an aggressive pandemic hiring spree. It has since also rolled out roughly 12,000 AI agents.”
And from CNBC
“This week, Amazon announced it had begun a reorganization that would result in the elimination of 14,000 roles — and said AI was a leading cause.
“The world is changing quickly,” Amazon Senior Vice President Beth Galetti wrote Tuesday. “This generation of AI is the most transformative technology we’ve seen since the Internet, and it’s enabling companies to innovate much faster than ever before.”
Walmart recently signaled that it intends to keep headcount flat over the next several years, largely as a result of AI.
Goldman Sachs announced a fresh round of layoffs this month, saying it planned to reduce human roles that AI could potentially perform.
Salesforce recently reduced its workforce by 4,000, citing “the benefits and efficiencies” of AI.
These are highly-profitable, fast-growing, world-class, expertly-led firms.
There is a great debate on whether these layoffs are due to AI, or over-hiring, or flattening of organizations, but there is no doubt that most companies have swiveled from vanity metrics of number of employees to a new key metric which is revenue per employee. And in most companies employees who leave are often not replaced by other employees but rather their jobs are eliminated or substituted by an AI Agent. “
This according to CNBC despite some misgivings as to whether AI is actually delivering ROI:
“Out of 1,250 firms surveyed by Boston Consulting Group for a September report, 60% said they had seen “minimal revenue and cost gains despite substantial investment” in AI.
Only 10% of the organizations involved in a similar Deloitte survey said they were getting “significant return on investment from agentic AI,” or systems that can make decisions beyond simply following prompts”
What happens when our jobs get replaced by agents or we soon find ourselves with more agentic co-workers than human co-workers? What happens when our incomes get reduced or eliminated or let us say we get some sort of basic universal income and told to stay at home ( a hysterically delusional rant when the current system struggles to fund basic health care to millions who are employed!)
Over the past few weeks I have spoken with dozens of leaders and experts around the world in various areas including AI and in all this noise there are some clear signals though exactly how all of this will play out is anybody’s guess. Things are too fluid, moving too fast and too early for anyone to say they really know how things will unfold, but there seems to be some broad agreement that it is likely that:
a) We may have passed peak jobs as jobs and work gets uncoupled. There may be more opportunities for work but fewer full time jobs.
b) Most companies are struggling to move from a “job/experience focussed” mindset to a “work to be done/expertise approach.”
c) HR and Talent departments will be critical to transformation because most of the challenges are organizational and human and not about technology.
d) Still too many companies are using AI like they might use electricity to make candles more efficiently and effectively, versus realizing that like the advent of electricity the very work of the firm, the organization and the competitive set are all going to be dramatically different. Stop making candles since there will soon be no need for them in an age of electricity. This is a change of the system problem versus making the existing system more efficient problem.
e) A generational shift in expectations and mindsets is causing a rupture between what the senior managers and Board of a company believe and what the next generation of talent believes, expects, sees and experiences. This shift is being accelerated by AI which is reducing the value of knowledge and experience but raising the value of learning and unlearning.
f) Unsaid but not far from peoples’ minds are questions of meaning, purpose and role of humans and our own future. Many people are wondering whether they are building and training the wood chip machine that they will be put into. Most are realizing that we need to upgrade our skills, build our networks, manage our balance sheet so we have options and not depend on our company. We are headcount in a highly competitive client focussed profit maximizing enterprise and not members of a “family.”
Four conversations that prepare us for whatever might come.
Whether you are graduating from school or in the final decade of your career, whether you are self-employed person or the CEO of a multi-billion dollar company, whether you are parent or not, whether you understand and care about technology or not, one way to prepare for the future is to learn from from four conversations filled with usable insights and ideas.
My guests were in Chicago, London, Dubai and Cape Town South Africa. They are a distinguished engineer, a best selling strategist, a mother of GenZ kids and a 25 year old. Wide spectrum thinking with specific next steps, tactics and approaches that give you actionable inspiration for the coming wild and potentially wonderful age…
They are all free to listen to and free of any advertising or promotion. Just a gift…( the links below are for Apple podcast but you can find them on Spotify and YouTube)
Conversation 1: Humanity, Humans and Meaning in the Agentic Workplace.
Omar Imtiaz, Distinguished Enterprise Architect at Salesforce on the transformative impact of AI on human work. With a background of decades in computer science and IT, Omar argues the importance of the shift from technology-driven to human-centered transformation with AI enhancing human capabilities rather than replacing them. Advocating for a collaborative approach where AI and humans work together, he reminds us that meaning, purpose and emotional engagement is the future of the workplace, unleashing a completely new generation of creativity.
But Omar clarifies why this will be difficult and some of the real challenges humans and firms will face. Our conversation touches on “Move 37” , on being “speciest”, why with agentic capabilities companies will not need different specialized departments, and how Salesforce and its Agents jousted with each other…
Omar joins us in his personal capacity. The opinions shared are his own and do not necessarily reflect those of Salesforce. Nothing here is confidential, proprietary, or advice; it’s a general discussion of industry topics.
Conversation 2: How is AI reshaping who holds power in the knowledge economy?
Sangeet Paul Choudary, the best-selling author of Platform Revolution and Reshuffle explains how artificial intelligence is re-stacking the way knowledge is created, distributed, and monetized, and what this means for workers, companies, and the future of competitive advantage.
Just listen to him explain how AI is like the Container Ship and you will see and understand more about AI in 10 minutes that you might have before. We discuss why individuals need to and can do to stay above the algorithm. Why despite all the technology that can replace them, Radiologists and Sommeliers continue to thrive and how we can all future proof our careers by learning from them.
His book Reshuffle is the one I am recommending to every Board and leader and once they read it they often ask to speak to Sangeet. Take a listen and you will in 40 minutes be better qualified on strategy and career thriving in an AI Age than most people who keynote at conferences on these topics…
Conversation 3: Alex McCann on the The Death of the Corporate Job.
Alex McCann is a writer, community builder, and founder of TrueNorth, an AI-powered career coach designed to help people build meaningful careers by starting with self-discovery, not job titlesWhat if the corporate job is no longer the default path to a meaningful career? Alex McCann, founder of TrueNorth, explains why so many young professionals feel lost at work, how Gen Z is redefining success, and why the future may belong to those who start with self-discovery instead of job titles.
Through TrueNorth, his MidWeek events in London, and his newsletter Still Wandering, Alex helps people in their 20s and 30s navigate uncertainty, question outdated career narratives, and define success on their own terms. His work is grounded in a simple belief: you can’t build a fulfilling career until you understand what meaning means to you. Alex now focuses on giving Gen Z and Millennials the tools, language, and community to design lives and work they can truly stand behind.
Conversation 4: Jillian Reilly on the courage to choose yourself.
Jillian Reilly is a founder, author of The Ten Permissions , mother of two GenZ boys and keynote speaker. Having spent her 30-year career working in social, organizational, and individual change across Africa, Asia, and Central Europe, Jillian’s focus is on helping people unlock their ability to navigate change and accelerate growth and learning. Jillian’s upcoming book, The Ten Permissions, guides readers in permitting themselves to update how they operate in the 21st century and design lives that fully leverage the possibilities of this disruptive world.
In our conversation one will learn why each of us need to unleash, unhook and unfurl ourselves from a system of expectations, measures and approval that holds us down. Jillian shows us what we need to leave behind to thrive in the world we are moving to. Change begins with each of us and Jillian shares what we need to do. Listen and you will come away different and see your obstacles disappear and learn to rethink your beliefs in a new light.
A range of free resources to prepare for next here: https://rethinking-work.io/
Looking Back: Five Learnings.
This past week I was fortunate to be honored at an event in NY. After acknowledging the other recipients who are in the prime of their careers ( very much like the 350 leaders in the audience) and thanking those who enabled my success, I shared five learnings that that have proved useful to finding success in work and life with the next generation.
1. Repair/Practice Resurrection.
In any career and sometimes in a single year we will believe we have arrived at Good Friday. We feel that all is lost and our future potential has been crucified. But let us never forget to focus on Easter Sunday and raise ourselves up again.
To do so we need to practice repair.
“Everything that has a shape breaks”- Japanese Proverb
But…
“The world breaks everyone and afterward many are strong at the broken places”- Ernest Hemingway
And…
“Repair is the creative destruction of brokenness”—Elizabeth Spelman
Read more about how to repair…
2. Generosity as a strategy.
If strategy is future competitive advantage, generosity is smart for individual or company strategies.
Generosity builds good will which is both an asset and a moat.
It is an asset in that it can be tapped in the future.
It is a moat because when an individual or a company has been generous in times of trouble their employee or customer are less likely to switch to a different firm for a lower price or higher pay.
Generosity is also a key differentiator because often when a person or firm needs help when they are down and out there are few people willing to help. Those individuals and brands who do help during these troubled times stand out. Their showing up in to offer help when others might not, burns into the emotional and mental memory of the recipient and is rarely forgotten.
Emotional connections are harder to sever or replace than financial connections.
Read more on Generosity…
3. Upgrading Our Mental Operating Systems.
My book “Restoring the Soul of Business: Staying Human in the Age of Data” includes a chapter called ‘Upgrade Your Mental Operating System” which ends with these key takeaways:
1. Regardless of how senior or established employees are, they all possess the capacity for growth and relevancy in changing times.
2. Organizations need to set aside time for people’s mental self-improvement. They can encourage employees to escape digital routines and engage in tasks and conversations that stretch their minds.
3. Today there are many amazing new ways of self-learning and improving of which every person can take advantage of.
Here is how to learn to learn…
4. Combine roots and wings.
To succeed as an individual or as a firm one must have roots and wings.
Roots provide stability, a place to stand, a passed along tradition and a sense of history.
But roots alone which are important to ensure one does not get blown away by the winds of change might anchor one too much to the past and to a status quo which may no longer be relevant.
Thus, the importance of wings.
The ability to raise oneself and see above the horizon, to look down with new perspectives and to ensure that the roots which feed us do not wither by failing to adapt to a new world.
Roots nourish via what we were and where we came from and what we did.
Wings encourage us to go where we need to and to blaze new trails which will lay down tomorrows roots and are a highway to what we will accomplish
Read more about Roots and Wings…
5. Think like an immigrant.
World class leaders and companies rarely get defeated.
They decide to defeat themselves by a) not taking emerging competitors with new models seriously, b) paying scant attention to underdogs with fewer resource and different approaches, and/or c) by refusing to align with the forces of the future and take the hard decisions to get there.
We can all learn from immigrants.
a) Immigrants often think like outsiders.
Individuals and companies that thrive over the long run view their business from external perspectives and not just internal perspectives.
b) Immigrants often think like underdogs.
Underdogs use technology, drive, and ingenuity to find ways to leverage what they have or what others have to change the rules of the game.
They do not view the moat surrounding the castle as a something to navigate but a source of material to flood the castle with by changing the rules of the game!
c) Immigrants think with an emphasis on the future
Short or mid term sacrifices and pain is endured to build a future for themselves and families just like great companies think beyond the quarter and the year but in long time periods.
Read more about how to Think like an immigrant…
These five learning will serve everyone, everywhere, decade over decade.
Even if one does not work these will help us all lead thriving and fulfilling lives…
Career Fitness: 3 Critical Exercises.
All Images via MidJourney
In these tectonic times, our career planning may need to build new muscles so we can remain relevant.
Here are three critical exercises to upgrade our mental operating systems:
1. Prepare for a very long marathon and not a sprint.
Most of us will work for five decades from our early twenties to our late sixties or early seventies.
We need to plan and plot for fifty year careers where over the decades we may pursue completely different vocations.
AI, Time and the rapidly declining half-life of knowledge: Just as careers are getting longer the half-life of knowledge is declining faster and faster. Even if we are 30 our skills may lead to a forced retirement at 35 or 40 unless we upgrade and reinvent our skills. Continuous learning will be the only path to constant earning.
We should not price ourselves out of our dreams: Too many people find themselves doing a job they do not truly enjoy or love, much longer than they need to because the job creates the ability to fund a certain lifestyle. One’s lifestyle is rarely the dream that nourishes or fulfills. The way we spend our time is the way we live our lives and work is central not just to income, but also to identity, community, purpose and growth. Funding the lifestyle often prices us out of the careers and vocations that truly resonate with us, but we now cannot afford to pursue.
Aging is a “prejudice against our future selves”. Avoiding thinking about or thinking negatively about aging . Ageism is a form of self-discrimination since we will all age. We are never too old to reinvent ourselves, build fresh skills and pursue new dreams.
Many of us will “fail” retirement. A lot of retirement planning is about making sure one has the financial means to retire and how to remain healthy but that is not enough. Most people who can stop working soon find themselves without purpose or meaning or even identity since work is so central to identity, community, purpose and growth. The question of “Why am I waking up in the morning?” is rarely answered day after day after day with “To play golf” or “To travel”.
2. “Jobs” ≠ “Work” . Get fit for periods where we have work but not a full-time job.
Official payroll jobs are a narrow concept: a single employer, a W‑2, a slot in the BLS counts. Work is everything people do to create value, paid or not, whether it shows up on a company’s head‑count or not. Once you separate the two, the paradox becomes clearer:
We are at peak full-time jobs but not peak work or wealth creation opportunities.
The faster we delink work and jobs in our minds and the way companies are run the better off we will be.
Too many leaders fixate around jobs, classical organization design and place as critical when a new generation of companies focus on work to be done to deliver outcomes with different types of talent ( full time, freelance, fractional, contract and agentic) wherever they are to maximize agility and minimize costs. The age of conducting talent with a baton is cool for a classical age but is useless in a jazz age of improvisation.
Why payroll jobs can flatten or fall…
Automation & AI: Firms can keep revenue rising while head‑counts stay flat. U.S. job openings slid from 8.1 million in March 2024 to 7.2 million in March 2025 even though output kept growing. Bureau of Labor Statistics
Demographics: Retirements outpace new entrants in every rich economy; a smaller workforce limits the absolute number of jobs that can exist.
Risk off‑loading:Companies re‑label employees as contractors or outsource entire functions, removing positions from the payroll tally without killing the underlying tasks.
Capital‑first business models: Software, cloud services and robotics make it cheaper to buy capacity than hire people, so fewer traditional roles are created per dollar of GDP. Capital invests in “tireless” agents vs “tiresome” people.
While work opportunities can keep exploding (but often invisible to job statistics)
Gig & platform labor: At least 70 million Americans will freelance in 2025, on track to pass 86 million by 2027—meaning a majority of workers will earn income outside a W‑2 at least part‑time. Fortunly
The creator / micro‑entrepreneur economy: YouTube, TikTok, Substack and Shopify have spawned a $250 billion creator economy where millions earn revenue shares, sponsorships, or merch sales—none of which count as “employment.” Forbes
Solo & very‑small businesses: Record formation of 5.5 million new business applications in 2023 shows a surge of one‑person LLCs and side‑hustle ventures. These founders are working—sometimes 70 hours a week—but they don’t appear as employees. U.S. Chamber of Commerce
Unpaid but indispensable care work: Family caregivers now provide labor valued at ~$874 billion a year in the U.S.—bigger than the pharmaceutical industry—yet it is entirely off the payroll radar. Axios
Open‑source coding, online tutoring, volunteer crisis mapping, fan‑translation, DAO moderation—all productive, often time‑intensive work outside formal employment.
AI leverage: One skilled person plus copilots or low‑cost bots can do the output of a small team, so head‑counts shrink even as the task volume—and value—expands. Recently McKinsey reduced head count by 5,000 people while adding 12,000 agents.
3. Sculpting a “Company of One” mindset is critical to keep a career fit.
Whether it is finding work post-retirement, working a side-hustle or passion project to make ends meet or build an expertise or create an off-ramp, or filling the gaps between full-time employment at firms which are often trigger-happy in adding and removing talent from their payrolls, the smart professional prepares to be a company of one.
But even if you do not fit any of these categories be aware that companies are creating internal marketplaces where opportunities can be identified and applied for and teams of experts can form and dissolve around projects.
As a result, for an individual to thrive in a company they will need to learn how to operate as a company of one. The combined power of the Avengers is because each of the Avengers is powerful on their own and not just because they learn to work as one.
Think of yourself as a better paid Uber driver with benefits if you work for a company.
If your expertise is needed at that time or in a particular market and location, and your collaboration and ability to work in teams is highly rated you will be in demand.
If not, as companies manage and monitor costs and increasingly find ways to plug into resources all the time everywhere you will find yourself parked permanently.
Or consider the Hollywood model where expertise come together on tv or movie projects and then the people disband and move on. Very few people work at a studio. Most people work in teams where they bring their skill whether it be casting, directing, catering or make up etc. The future of business will be similar as companies begin re-aggregating expertise around projects versus having hordes of generalists or people hanging around for a project. McKinsey and Bain have done this for years.
Nor everyone will be a freelancer going from gig to gig but if we build our career with the mindset of continually honing expertise, working well with other people in teams and being flexible, we will succeed in our company of tens of thousands versus thinking of ourselves as a cog in big machine waiting for someone to care for or build our career.
Think of our main as job as venture capital to fund the side gig or the next job.
We must plan for a very long career where work will involve both full time jobs and many other types of gigs and through it all we need to keep upgrading skills, reputation and collaborative skills by thinking of ourselves as a Company of One and never delegating our future to anyone else.
This allows us to be true to the only mantras worth following:
Keep skills up to tomorrow not just up to date .
Maximize Optionality.
All Images via MidJourney
On Education.
The Power of Education.
Three of the most powerful forces in the world are a) gravity b) compound interest and c) the bond between a mother and a child.
They have always existed driven by the power of science, math and nature.
An even more powerful force than these is education.
Education lifts us up while gravity holds us down.
Education compounds even more than compound interest in that it increases not just returns to money but returns to living.
Education is seen as crucial by mothers and fathers who invest and sacrifice for it.
Education has never been more important.
Today in a world of change it is critical to upgrade our mental and emotional operating systems.
Transformation of lives and companies happen when talent transforms and the only way to do so is through education.
Education can be academic and in institutions and classrooms but a lot of education comes from the school of life, risk taking and experience.
While credentials may be important, education is less about degrees and more about learning new skills. It is about the building of new insights by connecting dots in new ways. The growth that comes from reflecting and building on failure and mistakes. The layers of experience that transform a body of knowledge into craft and expertise.
Education has never been easier.
While certain schools in countries continue to be highly expensive and deeply selective (often for no other reason than to constrain supply to allow graduates to earn high incomes) they are forgetting that education is about abundance versus scarcity. This mindset and way of teaching has now begun a rapid decline.
Today, a new world order and range of learning is increasingly available and will soon completely disrupt the old ways. Low cost resources from online courses, YouTube, AI tools and a series of credential courses from guilds and companies are making learning, training and skill development easier and easier. These skill sets can be monetized in a range of ways that does not require having credentials to get a job. World class tools including compute are available in the cloud on a just in time basis, AI agents to staff teams, and global marketplaces to access talent and inputs and sell services and products are a click away on the mobile device 24 hours a day.
The key is not to think of education as a signal to get us into a place but a way of building life long skills and learning that enables us to find meaningful, purposeful and rewarding work.
Education has never been more challenged.
Most professional education establishments are imparting irrelevant skills, concentrated in the first 25 years of life, using out of date approaches, for a job market that no longer exists.
Education in the traditional way is being deeply disrupted and the people in charge of learning are now going to have to go about unlearning their pedagogy!
The new educators will be a combination of reinvented outfits and self-educators, who enable and access new skills, across fifty year working careers, leveraging the latest methods and technologies , with a recognition that the majority of us will find meaningful purposeful work outside of jobs in a company.
The disparity between what is needed and where the future is going is a wide chasm.
How to self-educate.
Education is also not just about constant life-long learning but also unlearning.
The future does not fit in the mindsets of the past.
Five keys to self-educate when one has highly limited budgets and little to no time:
1. Set an hour a day to learn. This builds cognition which is the ability to think.
2. Build a case once in a while for the opposite of what you believe is true. This enables curiosity which is about asking what if? And why not?
3. Pay attention to what gives you flow and fit. This allows one to be creative which is best described as an expression of oneself.
4. Start with AI tools not search. Converse with other humans and machines. This will build skills of the choreographer allowing us to connect alien (eg. agentic AI ) and human life forms to drive outcomes.
5. Practice story telling in a multitude of forms from oral to visual to verbal. This will help us be communicators who can convince and move people.
Architecting, building, honing skills of cognition, creativity, curiosity, choreography and communication is the key to our future.
And educating ourselves in these is the best way to find purpose, meaning and rewards.
All images via prompts to MidJourney