ben damiano 9/22/24 ben damiano 9/22/24

AI, Humans and Work: 10 Thoughts.

This past Friday, I had the opportunity to present at the AI-volution of Culture 2.0 held at the Times Center in New York City. The event was created by Quilt. AI, a company on whose board I sit and featured the talk show host and comedian Trevor Noah, the incredible chef Massimo Bottura of Osteria Francescana, Katie Drummond the Global Editorial Director of Wired, and many other extra-ordinary presenters.

Given the density of talent the organizers allocated a total of ten minutes for me to speak about AI, Humanity and Work.

10 thoughts about AI, Humans and Work in 10 minutes.

1. AI is still Under-hyped. While Moore’s law doubled processing power every 18 months, AI is doubling its capabilities every six months or less.

Less than two years from Chat GPT most recent Open AI model GPT-o1 is capable of reasoning and returns output that should make every consulting company truly wonder about their business model. And this is just level 2. Coming soon is level 3 where AI works as an an autonomous agent ( probably by end of 2025) and then level 4 (AI that can create new knowledge) and finally AI that can operate like a firm before the end of the decade.

2. AI itself will be like electricity and is unlikely to be a differentiator for most firms. Every firm is likely to leverage the same foundational models such as Open AI, Anthropic, Gemini, Llama, and Mistral. Some will hope that their propreitary data they have be the differentiator. This may be true to a point but it will not be AI but how a company leverages, incorporates and supports its strategy using AI versus having a strategy for AI that will be key.

3. AI is not alive but can be thought of as a new species. Mustafa Suleyman the Co-Founder of Deep Mind and now at Microsoft has suggested that we think of AI as a new species that we are bringing into the world. How should we train, manage and consider legal and other frameworks for this species. It is not human but it will increasingly appear so.

4. Knowledge will be free and every knowledge workers job will change in 2025. Knowledge when it comes to facts, figures, data and the like will be meaningless since everyone will have the same access to information. If your firm is built on knowledge bases or your position is based on controlling knowledge it is time to re-think the model. The key will be wisdom, nuance, voice, taste as well as perspectives, points of view and plans of action around data, information and knowledge.

5. The key about AI is not to ask what AI will do to us but what AI can do for us. AI will be good for the world. It will be a slingshot that allows the small to compete with the large. It will create major breakthroughs in the field of science, education (personal tutoring for everybody possibly), medicine and many others. The CEO of GitHub predicts that we will end up with hundreds of millions of people being able to program in the next two or three years without knowing how to code helping generate a new wave of ideas and creativity. The key is to think about how to turbo-charge oneself and ones firm versus defending the status quo and fretting about change. With such a mindset the possibilities are endless.

6. The simpler questions are about efficiency and effectiveness. The real question is more existential. AI will deliver efficiencies by getting things done faster and cheaper and as importantly more effectively by unleashing insights and freeing talent to work on areas where humans excel and let the math and pattern finding and the rest be done by the machine. But the smart companies are thinking about how to re-invent, re-imagine and re-think their business. In the world we live today with distributed and unbundled work, next generation technologies and multi-polar globalization why are more companies not re-imagining their businesses versus just focussing on making yesterdays model cheaper and more effective?

7. Every company should embed, enhance and extend. Every company should at minimum embed AI into the firm’s processes to remain competitive. Better still they should enhance the company’s products and services. In addition to embedding AI and using it to enhance products and services, firms should consider how the technology will expand the definition of its products and services. A company’s best opportunities and threats are likely come from outside its immediate category and AI allows it to extend into new areas.

8. Every individual should embrace, adapt and augment. The biggest mistake any individual or leader can make is to outsource learning and expertise building to some other firm or person. Do not outsource your tomorrow and your ability to learn and grow. These are the early stages and there is not a lot of historical knowledge. As many of the long term experts in the field remind me very few of the firms that say they have deep expertise in the area even mentioned AI three years ago! Importantly the key concepts and tools of AI are easy to learn. Embrace AI by using it, learning it and finding ways to up ones AI quotient. Here is a way to upgrade one’s AI quotient. But embracing is not enough. We need to re-imagine our job and adapt what we do to reduce our exposure and time to things that machines will do well ( allocate, monitor, measure, delegate, process) and increase our exposure to what machines do less well ( create, build, mentor, guide, inspire). Finally think of how we can augment this new species. Not compete. Not ignore. Augment.

9. Future proof yourself by focussing on the 6c’s. Individuals and companies should invest in six skills to thrive in the new world. These are cognition (constant learning), curiosity ( looking ahead versus backward which is what machines train on), creativity (connecting dots in new and unexpected ways), collaboration ( learning to work with humans and AI species), convincing ( if everybody has the same knowledge the difference will be in understanding customer needs and creating stories to differentiate) and finally communication ( writing and presenting skills).

10. The most successful people and firms will go deep AI and deep HI. The true differentiator in the AI age will be HI. People will need AI to compete just as today without the web, mobile phones and other technology an individual or company cannot compete. But it will be human intelligence, human intuition, human insight, human imagination and human ideation will be the difference.

ben damiano 9/15/24 ben damiano 9/15/24

7 Steps to Transformation.

“Between the idea
And the reality

Between the motion
And the act

Falls the Shadow

Between the conception
And the creation

Between the emotion
And the response

Falls the Shadow”
From “The Hollow Men” by TS Eliot.

A trait of leaders and individuals who lead successful transformation is that they excel in overcoming the gap between the idea and reality.

They achieve real and measurable organizational and business transformation.

They understand that the shadow is the gap between the plan and the outcome, the strategy deck and the business results, the possibility and the achievement.

Transformational leaders recognize that the single biggest challenge as well as the best enabler of overcoming the gap is focussing on people/talent inside and client’s future needs outside.

After the strategies, the acquisitions and the re-organizations nothing is really achieved.

Everything is easy in a Board Room or Consultant Deck but people get in the way.

But once people are aligned nothing is impossible.

Because companies do not transform. People do.

Seven Steps.

Alignment takes time and successful leaders are always managing transformation through a seven step program that closes the gap.

1) Confronting reality: Transformation means change and since change is difficult it must be made clear that there is no option but to change. Usually some combination of changes in peoples behavior and technology advancements gives rise to completely different business models, competitive sets or market expectations. The lack of urgency or clarity about the need to change is the most common reason transformations fail. This is sometimes true with companies led by long time leaders comfortable in the ways of the past who have high margin current businesses.

World class leaders and companies are never defeated. They decide to defeat themselves by chanting the following mantras:

Cannot sacrifice margin.

New competitors and markets are too niche or too unsophisticated.

Customer and clients will not accept the change.

We do not have the skills and this sounds like a different business.

All true. But that is why leaders are paid. Not to state the obvious but to take the company to tomorrow.

The single biggest driver of success is leaders who look at reality in the eye and do not turn away. They face the shadow.

And then they lead the company and themselves across it.

2) Simple and frequent communication: Change must be communicated again and again in simple ways. The use of analogies and stories. Examples from other industries. Progress updates. All in language that is human and understandable versus some corporate buzzword bingo.

This communication is not just internal but with clients and the analysts if the company is public as well as with suppliers and partners. Share the road map of where and why the changes are happening and why they provide future competitive advantage.

3) Realistic empathy: Transformation is always painful because it requires us to twist ourselves into new forms. To navigate a period of uncertainty and doubt. In the metamorphosis between a caterpillar and a butterfly there is a very ugly larval stage. It is important to signal the difficulty and commiserate with the challenges. Be aware there will be setbacks and pushbacks and often mid-journey corrections when one is deep in the shadow.

4) Detailing of personal benefits: To cross into the unknown and to take a risk there must be a clarification of what the benefits to the individual are versus just to the company. For instance they will learn relevant skills, be more promotable or be more hire able. Most employees do not have enough equity or long term loyalty to a company to be told that if it is good for the company it is good for them.

5) Aligned incentives: Successful leaders know that if they want to create new skills, new approaches and new behaviors they need to incentivize those new skills. When firms fail to navigate the shadow of transition it is usually because the incentive systems are still aligned to the business model and power structure of yesterday.

6) Investment in upgrading the talent mental operating system: Without a significant investment in training of new skills needed for the new world it is hard to transform. While some talent will be acquired from outside, successful leaders ensure that existing workers are provided with ways to upgrade their mental operating systems.

7) No sacred cows: This is the hardest in many ways. To succeed Domino’s decided their fifty year pizza recipe needed to be replaced and they were a pizza logistics company and not just a pizza company. Microsoft dropped its focus on Windows and eliminated the Windows operating division. Adobe dropped packaged software and moved past a creative only focus.

No division, no employee and no past tradition should be sacrosanct except that decisions must be legal, ethical, scientifically aligned and have a high chance of delivering mid to long term financial success.

Check how many of these seven steps you or your company are undertaking.

Also these seven steps are not just ways to transform companies but to transform ourselves to make ourselves more aligned with tomorrow. We need to face our own personal realities. Understand that change sucks. Invest in learning. Be willing to unlearn and let go.

The future does not fit in the containers of the past or the mindsets of the past.

Every one of us as and individual and a leader can transform and soar.

Now available for pre-order. More about the book including table of contents, endorsements from CEO’s, Deans and Futurists and places to pre-order.

ben damiano 9/8/24 ben damiano 9/8/24

Rethinking Work.

This post provides an update and a request before we return to regular posts next week.

The Update

For the past 18 months I have been working on my second book which after having been edited, fact checked, proof read and indexed by a team at HarperCollins is ready to go into production in Hardcover, Audible, Kindle and e-book formats.

Rethinking Work is for everybody who works, whether you are a longtime senior leader or a brand-new employee, whether you work in a large company or for yourself, and whether you work in a developed or developing market.

Work is central to our lives and as it gets redefined, nothing is as important as being informed and provided with tools to thrive in the coming transformation.

The book covers a range of topics including:

Who will people work for? A growing number of people are choosing to work for themselves while others are opting for greater control over who they work for. This will lead to more options both for employees and employers on how to structure their work.
What will organizations look like? Like nothing in the past. We will no longer have a single organizational model or design but instead have a wide range of operating styles, structures and sizes.
Why will people work? Two-thirds of workers under 30 are combining different gigs to not only satisfy their financial needs but to their own personal satisfaction and sense of purpose
Where will people work? In the metaverse. At home. In morphing offices that bear little resemblance to traditional workspaces. With team members in other countries and customers on other continents.
When will people work? Whenever. The 9-5 workday is already passing as efficiency lessens in importance to innovation, disruption, and agility.
How will leadership change? We are evolving to a new type of leadership from management focused to growth, agility and learning focused.

The book is divided into three sections.

The first section examines why we need to rethink work—the five factors that are causing traditional structures and styles to be ineffective.

The second section analyzes the ways in which work needs to be rethought.

The third section addresses what we can do about it—the steps that organizations can take to change themselves so they’ll be prepared for the Great Rethinking.

Every chapter is filled with data that will surprise you, insights that will make you re-consider many in going assumptions but most importantly actionable frameworks and approaches that everyone can use to thrive as an employee, team member and leader.

The Request

Rethinking Work will be published globally by HarperCollins on on February 4, 2025.

It is now available for pre-order wherever you buy books.

This link contains over a dozen sites from Amazon to Walmart to Independent Books to Porchlight (for bulk orders) as well as some blurbs for the book from prominent business and academic leaders: https://rishadtobaccowala.com/rethinking-work

If you have found the thinking and writing I share in this free thought letter for the past four years useful it would be terrific if you pre-ordered a book or two! And if you are in a position to buy for your team or firm look at the Porchlight link which gives you discount pricing for bulk orders.

Book sales are highly driven by pre-orders since more the pre-orders, more the books ordered by the various sellers and more merchandising support by stores and HarperCollins.

So while the book won’t be in your hands till Feb 4 ordering early can help make it a big success. So if you can please look at the different options when you scroll down this page or some of the sample links below and pre-order!

Here are the Amazon, B&N, Indie Bound( for Independent Book Stores), Walmart and Porchlight (for bulk books) links. Books are also available for pre-order globally at the country outposts of Amazon and other book sellers

And if you have not read my first best selling book Restoring The Soul of Business: Staying Human in the Age of Data you can learn more about it hereand order for immediate delivery. It is as timely today as when it was written selling hundreds of copies a month.

Here are direct pre-order links for Reinventing Work:

For Orders of 25 or More:

Link Here

Complimentary Tickets to see Trevor Noah, Massimo Bottura and many more in NYC on September 20 at the NY Times Center at the AI-volution of Culture 2.0

Some of you will remember that last year, I shared access to an event called the AI-volution of Culture hosted by Quilt.AI (I am on their board).

The second edition of this event is taking place in New York City on Sep 20. Speakers range from senior execs of large companies (Bel, McDonalds, Estee Lauder, Pfizer etc) to celebrities including Trevor Noah and the incredible world renowned chef Massimo Bottura - all discussing AI.

This year, I will be co-hosting the event along with the Founders of Quilt.AI.

I plan on sharing a preview of my second book in addition to hosting conversations on remaining relevant in the short, middle and long term.

Like last year I have some complimentary tickets available. Here is the event link and the code you can use to avail of the complimentary ticket.

Event Link: https://www.quilt.ai/ai-volution-of-culture

Code: Rishad

ben damiano 9/1/24 ben damiano 9/1/24

On Words.

The perfect words in the perfect order is one definition of poetry.

Another example of the right words is this two minute video:

In the modern age of AI, machines will not just compose books using words, but they will speak words with nuance and a range of tonalities.

They will translate words into images and sound and video and transform words in one language into a multiplicity of languages.

Will words matter more or less when machines can trawl, refine, compose, enunciate, translate and transform words?

Will we be able to tell the difference between human created sentences using words or machine developed compositions harvesting human words?

The way the technologies are advancing will machine created stories be more impactful than human created ones since they will have learned what can move and steer the reader or listener ?

Joan Didion wrote that we tell ourselves stories in order to live. Will machines tell stories to themselves like they ingest data today and will their stories become our stories?

I read a lot and besides marking the finest sentences in books, I copy down the best sentences which I then read re-read and admire. So far all of these sentences to the best of my knowledge are human created, driven by human insight, observation and feeling.

Reading and re-reading the best that has been written is one way we can all get better at written and verbal communication which may be a way we can differentiate from and augment machines.

Here are one dozen great short sentences which I have copied during my reading this past month. Simple words that created a combination of a chemical and physical reaction in the reader…

Twitter is a conveyer belt of distractions.
Repair is the creative destruction of brokenness.
The past is a life sentence, a blunt instrument aimed at tomorrow.
Narrative is the strategy of the mind for putting things in relation.
What you leave behind is not what is engraved in stone monuments , but what is woven into the lives of others.
To remain oneself is to remain variable.
A raindrop spat on his hat.
A P/E ratio approaching the science fictional.
Corporate websites are where ideals get to roam free.
I hold you like a hole holds light.
I fill the cracks in the road to success made by forces beyond myself.

And finally:

Stories are data with a soul.

ben damiano 8/25/24 ben damiano 8/25/24

Upgrading Our AI Quotient.

Here is a highly curated list of resources that can help us increase our AI Quotient.

In the comments section please share resources for the generalist not a technologist (for instance GitHub or Hugging Face) you would suggest to augment those I share below

1. Ethan Mollick.

If there is a single person I would recommend reading and following to be informed about AI it is Ethan Mollick

Ethan is an Associate Professor at the Wharton School of the University of Pennsylvania, where he studies and teaches innovation and entrepreneurship, and also examines the effects of artificial intelligence on work and education.

Here are two ways to embrace and learn from Ethan

a) His book Co-Existence which you can learn about and get from here . While every chapter is worthwhile you will not be the same after reading AI as a Creative.

b)Besides his book an absolute must is his Substack called One Useful Thing which is free to subscribe to and is available here

On speaking to AI by Ethan Mollick

Voice changes a lot of things

Read on Substack

A good instance of how mind blowing this resource is you should click his August 1 post called “On Speaking to AI” and scroll down and listen to the very short audio clips under the section Chat GPT Voice as Agent.

Here is a second instance of how amazing his Substack is. In this exercise he uploaded to Claude 3.5 ( Anthropic’s competitor to Open AI and Gemini) the pdf of the first world war novel “All Quiet on the Western Front” and asked it to remove the squid. There is no squid in this novel but Ethan kept insisting. Click on the picture below so you can read what transpired. It will blow your mind.

These two simple exercises which will take you five minutes will probably change how you think about AI as much as any consultant deck or all day conference.

2) A16Z.

Andreessen Horowitz has some amazing resources regardless of your level of sophistication.

A key resource is the updated Top50 Gen AI Web products site which you can find here. See image below. This occasional post not only provides a list but an analysis on what is happening. For instance the rise of creative tools and significant competitors to Chat GPT.

As importantly A16z have a number of wonderful podcasts. Here is the one on AI.

3) The Essential Eight Products To Use.

Here are the 8 essential products to use for the person who is not a technologist which will allow one to both access most of the wonders of the new technologies but also stay up to date and smart about the space.

The first five would be to subscribe to the first 5 resources in the Top Gen AI Web Products List shared above.

Number 1 (ChatGPT) and number 4(Claude) are two massive LLM;s you should use for sure and if you can afford to upgrade from free to the paid version ($20 a month each). Given that AI is improving exponentially the paid levels are much more state of the art than the free versions. But if you cannot you will receive the same functionality as paid for free in about 6 to 9 months which is an indication of the leap frogging between generations and competitors.

Google paid 2.7 Billion dollars to acquihire the leaders of the Number 2 most visited product (Character.ai) and has one of them now co-running Gemini. Its a way to personalize a chat bot.

Number 3 ( Perplexity) hints at the future of search. While there is a lot of angst about copyright issues about this product we can expect many other search competitors including from OpenAI the maker of ChatGPT built on materials licensed from FT, Conde Nast and others.

Finally at number 5 (Suno) we can see a future of music creation. This company is also embroiled in copyright issues but is indicative of the direction of music creation.

In addition to these five I would recommend Number 12 (Eleven Labs) which is abut audio particularly dubbing and voice translation and Number 18 (Mid Journey) for images. A few days ago Mid Journey became much easier to use since you no longer have to have access via Discord.

Finally I would recommend using Runway ML which is not on this list to understand how AI is being used to make video including movies simply by typing in text. Watch the video below and also go to the site here and see the movies being made with this tool.

These 8 essential products cover 2 major models ( chatGPT and Claude), 2 audio models ( Suno and Eleven Labs), a search engine ( Perplexity), an image creation tool( MidJourney), a text to video tool ( RunwayML) and a character creation and customized chat friend (Character.ai)

All of these are accessible globally, easy to use and have free versions.

4. Shelly Palmer.

Shelly Palmer is a friend of mine and offers a wonderful free daily news letter on AI which you can subscribe to here.

I read Shelly daily and his newsletter not only quickly covers the key stories of the day but also provides a link to other developments that will keep you updated without you having to hunt and peck all over.

Shelly also has a website of free resources as well as paid courses you can access here.

One of the reasons I point to Shelly is that he has re-invented himself again and again.

Remember those Meow-Mix jingles? Shelly wrote those. He was big in radio, film and tv and then got technology patents for for interactive television systems. Today he has become a deep expert in the field of AI. He is a living testament to anybody who says they are too old or it is too late to embrace and lead the future.

In addition it also helps that he is a deep thinker who today runs his own firm and is therefore free to express his beliefs on how AI will revolutionize things without fear but with the wisdom and nuance of someone seasoned.

5. What Next?

While What Next? a podcast I host covers topics far broader than AI, almost every recent episode has discussed how AI is impacting different fields of business from learning to commerce to writing to Asian SuperApps and we have had over a dozen world class AI experts from all over the world as guests discussing the space including an episode where AI tried to replace me! ( Will the real Rishad Tobaccowala please stand up)

This weeks episode has a world renowned cyber security and AI expert from Israel who spent years in the Israel Defense Force open our eyes about what AI is going to do to cybersecurity.

All episodes are free to listen to and are also free of any advertising or promotion. They are are professionally recorded and tightly edited to a little over 30 minutes and are available on every major platform in the world.

Here are the Spotify and Apple links:

Spotify:

Apple:

Feel free to add key resources you believe help people who are not steeped in technology become smarter in the AI in the comments section.

AI-volution of Culture 2.0